Same-day dispatch
- Orders placed by 2pm local ET ship the same business day
- Orders after 2pm or on weekends ship the next business day
- You'll receive an order confirmation within minutes
- Tracking number arrives within 24 hours of dispatch
Support
Shipped with care. Returned without questions.
Every Lyssora order is dispatched within 24 hours, tracked end-to-end, and protected by a 90-night money-back guarantee. If anything isn't right, we'll make it right — on our dime.
Shipping information
How your order moves.
Lyssora ships from our fulfillment centers in New York and Rotterdam to 47 countries. Every device is hand-checked, padded in recycled foam, and dispatched in carbon-neutral packaging.
Premium worldwide carriers
- US & Canada: FedEx 2-Day Express
- UK, EU & Switzerland: DHL Express 2–3 days
- Australia, NZ & APAC: DHL Express 3–5 days
- Free shipping on every order — no minimum
Tracked, every step
- Real-time tracking from warehouse to doorstep
- Photo proof of delivery via SMS & email
- Signature on request, with rescheduling support
- Lost in transit? We re-ship immediately, free
Returns & exchanges
Ninety nights to fall for it.
Try Lux Cove for a month at home. If you don't see — or feel — a difference, send it back for a full refund. We'll cover return shipping in both directions.
Get in touch
Email info@lyssora.com within 90 nights of delivery. Our team replies within 24 hours.
Print & pack
We email a pre-paid return label. Box the device in its original packaging and drop it at any carrier point.
Track it back
You'll get a tracking link the moment your return is scanned. We'll keep you posted at every step.
Refunded in full
Within 3 business days of arrival, your full purchase is refunded to your original payment method.
International orders
Forty-seven countries. One promise.
All international duties and import taxes are calculated and prepaid at checkout — so the price you see is the price you pay. No surprise bills at customs, no awkward door-step charges.
- Duties & taxes included in the price you pay
- Customs documentation handled by Lyssora
- Local-language tracking notifications
- Multi-currency checkout in 11 currencies
Common questions
Anything else, in plain English.
How long until my order ships?
Orders placed by 2pm ET ship the same business day. You'll receive a tracking number within 24 hours of dispatch. Weekend orders dispatch first thing Monday.
Will I be charged customs or import fees?
No. All duties, taxes, and import fees are calculated and prepaid at checkout — the price you see is the price you pay. There are no extra charges on delivery.
What if my package is lost or stuck in transit?
If your tracking hasn't moved in 5+ business days, email us and we'll launch an immediate investigation with the carrier. Confirmed-lost packages are re-shipped free, with priority handling — no questions asked.
Can I change my address after ordering?
Yes, if your order hasn't shipped yet. Email us within 24 hours of ordering and we'll update the address. Once a tracking number is generated, the carrier handles re-routing.
What if I don't like it?
Send it back. You have 90 nights from delivery to start a return, no reason needed. We email you a pre-paid label, you drop it at any carrier point, and we refund the full purchase within 3 business days of arrival. We cover return shipping both ways.
How do refunds work?
Refunds are processed within 3 business days of your return arriving at our warehouse. The money returns to your original payment method and typically appears in your account within 5–10 business days, depending on your bank.
What if my device arrived damaged?
Email us within 48 hours with a photo of the damage. We'll dispatch a replacement device the same day at no cost, and arrange free pickup of the damaged unit. You don't pay or wait — that's our problem.
Still have a question
Talk to a real human.
Lyssora's concierge team replies to every email within 24 hours during business days. We're here from 8am to 8pm ET, Monday through Saturday.
24-hour replyConcierge in Brooklyn